In which they respond to my request to match Bellsouth’s DSL offer.
Shorter version:
Being a customer for nine years isn’t good enough, you have to sign a year’s commitment to get the new price. Oh, and look at all this crap we offer that you don’t use! If you want a cheaper rate, go and sign some people up. You cheap bastard.
Here’s the whole response:
Dear Scott Parkerson,Thank you for contacting us.
We apologize for the inconvenience caused.
We understand that:
- You wish to know why your DSL account bill has not lowered to $39.95 per month automatically.
- You wish to know whether EarthLink offers bettwe price for DSL service then Bellsouth.
Regarding DSL Service at $39.95 per month:
EarthLink will not lower the DSL customers to new introduced price of $39.95 per month automatically, as we need an confirmation that customer agreed for new commitment period of 12 months.
EarthLink is currently offering special price for old DSL customers.
Customers would be charged $39.95 per month as per Special offer.
Please note that this special price offer is for High speed service (1.5 Mbps) customers.
To avail the offer customers need to accept new commitment period of 12 months.
In order to avail this offer, we first need to verify that you are the account owner. EarthLink does not want to send the sensitive information through email. So we request you to contact our customer service representative via LiveChat as mentioned below.
http://support.earthlink.net/chat
Once your account is verified, our LiveChat representative will be glad to process your request.
Regarding DSL Better Price:
EarthLink always tries its best to provide a high quality service with award winning support. However, EarthLink cannot match or honor any deals or promotions offered by competitors.
EarthLink DSL service includes:
- Unlimited High-Speed Internet access
- Downstream speed: Up to 3.0Mbps
- Upstream speed: Up to 384kbps
- Free TotalAccess Software, which includes free protection tools (spamBlocker, Virus Blocker and Spyware Blocker)
- 8 email accounts
- 10 MB of personal Web space for your homepage per email account
- Dynamic IP addressing for added security
- Toll-free tech support from our friendly DSL experts (24 hours a day, 7 days a week.)
- 20 hours of dial-up access per month—so you can access your email or the Web while away from home
There are many reasons, most of which, you can take a look at on-line at our subscribers benefits page:
http://www.earthlink.net/home/benefits/
With participation in our referral program you can reduce your monthly bill for each new EarthLink customer you refer to us. You can submit a referral using our online web form at:
http://www.earthlink.net/referrals/credits/
EarthLink is deeply committed to excellent customer service. It is our pleasure to be of service to you.
Scott E 3484
EarthLink Electronic Customer Support